Refund & Return Policy

At Catchy Peak, we value transparency and fair business practices. Please read our Refund & Return Policy carefully before purchasing any of our services.

1. Service Initiation

All services are initiated only after the client accepts the terms and conditions and completes the required payment as agreed. Once the work has started, the policy outlined below will apply.

2. Non-Refundable Payments

All payments made toward monthly packages, digital marketing services, website development, SEO, SMM, and AMC services are non-refundable once the service has commenced.

In the event of termination:

• Any payments made prior to the termination date shall be considered non-refundable.
• The company shall be entitled to compensation for work completed up to the termination date.
• The client is responsible for clearing any outstanding dues up to the termination date, calculated on a prorated basis based on work completed.

3. Minimum Commitment & Cancellation

Digital marketing services require a minimum commitment of three (3) months.

Website AMC services require a minimum commitment of twelve (12) months.

Clients must provide prior written notice:

• One (1) month in advance for digital marketing services.
• Two (2) months in advance for Website AMC services.

Failure to follow the notice period will result in no refund.

4. Additional Work Beyond Scope

If the client requests additional work beyond the scope mentioned in the initial quotation shared during the meeting, the Company reserves the right to discontinue the work after settling with the client. In such cases, the Company will refund only the balance amount for the remaining service period. No refund will be provided for the services already completed.

5. Delays from Client Side

Delays caused by the client, including but not limited to:

• Late content submission
• Delay in approvals
• Delay in providing server/admin access

will not be considered valid reasons for refunds or billing date changes.

6. Advertisement & Platform Costs

Advertisement budgets are not included in service charges and are paid directly by the client to the respective platforms. Any results or losses related to ad spend are non-refundable.

7. External Platform Responsibility

The company shall not be held responsible for:

• Algorithm changes
• Platform policy updates
• Technical issues such as hacks or viruses beyond implemented safety measures

Refunds will not be provided for issues arising beyond the scope of our commitments.

8. Refund Processing

If a refund is applicable as per this policy:

• It will be processed within a reasonable timeframe.
• Refunds will be made using the original mode of payment unless otherwise agreed.