Terms and Conditions – Catchy Peak Digital Marketing Agency

Last Updated: 30/01/2026

• We started the work after client Accepting the terms.
• A WhatsApp group will be created, and all discussions within the group will be considered valid. Any personal conversations with team members outside the group will not be considered valid.
• Call support between 10am – 5pm on working days.
• The bill / renewal bill will be generated automatically on the updated dates. If the client delays providing the content, it will not be considered a valid reason to change the bill date.
• The client is committed to paying 100% of the payment for monthly packages.
• For website and Digital marketing packages exceeding three months, clients are required to make a 50% payment upfront upon initiating the work. The remaining balance must be settled within 30 days from the invoice date.
• The minimum service time period for digital marketing services will be three months, and the client needs to inform us one month in advance to end or cancel any of our service.
• The minimum service time period for Website AMC will be 12 months, and the client needs to inform us two months in advance to end or cancel any the service.
• Any additional charges will be determined based on mutual agreement between the client and the company for new works.
• We shall not be held responsible for any issues arising beyond the scope of our commitments (online platforms).
• Team Collaboration: Both the client and the agency must work together to ensure business growth and success.
• Non-Refundable Termination: In the event of termination, any payments made by the Party prior to the termination date shall be considered non-refundable. The Company shall be entitled to compensation for work completed up to the termination date. Furthermore, the Party shall be responsible for any outstanding payments due up to the termination date, prorated based on the work completed.
• If the client requests additional work beyond the scope mentioned in the initial quotation shared during the meeting, the Company reserves the right to discontinue the work after settling with the client. In such cases, the Company will refund only the balance amount for the remaining service period. No refund will be provided for the services already completed.
• We will use the results of our services on our website and social media as social proof. For examples, you can check our case studies.

WEBSITE

• Project Timeline: The Party agrees to engage in the accepted proposal's mentioned services for a minimum period of two (2) months [if Website Development] to allow sufficient time for the implementation and assessment of strategies to achieve the best possible outcomes.
• Duration: The initial term of this agreement is [specify duration, e.g., two months], with the option for renewal.
• Websites are optimized, and up-to-date safety measures are implemented to prevent known viruses. However, the company is not responsible for any other technical issues (e.g., viruses or hacks) that may occur on the respective platforms.
• Intellectual Property Rights: Upon full payment, all intellectual property rights associated with the website, including design elements, will be transferred to the Party.
• Database or Server Transfer After Three Years: After the completion of the three-year mandatory maintenance period, the Company will assist in the transfer of databases or servers related to the website, if applicable, to a designated entity or platform chosen by the Party.
• Minimum Three Years Annual Website Maintenance: It is compulsory to opt for a minimum of three years of annual website maintenance, starting with three months of free AMC. This maintenance service includes regular updates, security checks, backups, and technical support to ensure your website's smooth functioning and security.
• Server and Admin Access (for client side server): The client must transfer server and website admin access within two hours of the request. Failure to do so will hinder our ability to manage the site effectively.
• Website Yearly Renewal Payments: Annual renewal is required for each purchased item. The annual website maintenance will be 25% to 35% of the total website development charge and the renewal price may vary based on market conditions.
• Revisions (website): Two rounds of complete revisions are included in the project scope. Additional revisions will be subject to additional charges.

SEO

• SEO Support: For local and website SEO, the client must provide all requested information and server access as needed by our SEO team. Delays in providing access will affect SEO performance.
• Algorithm Updates: Google’s algorithm changes frequently, and the client must cooperate with our SEO team’s requests to align with updates and maintain rankings.

SMM / DIGITAL MARKETING

• Digital Marketing Results: The client acknowledges that the results of digital marketing efforts are influenced by various factors, including online platform algorithm changes, which can take 3 to 12 months to reflect significant impact, and these results may vary depending on the nature of the business.
• Content Design: Our team ensures precise and consistent content design. Full effort will be made to complete the content as planned for the best results.
• Content Calendar: A monthly content calendar will be provided, and full support from the client is required to achieve the planned content. Any delays or issues from the client's side are not the agency's responsibility.
• Timely Responses: The client must respond promptly to our requests for approval or feedback to avoid delays in content execution.
• Real-Time Content: To achieve better results, the client must provide real-time photos, videos, posters, client side reviews and other materials as requested. These are essential.
• Client Responsibility: If the client fails to provide the required assets or access, the agency is not responsible for any impact on overall performance.
• Advertisement Results: The effectiveness of advertisements is directly related to the budget allocated, the platform used, and the specific niche targeted. The client understands that results may vary accordingly.
• The ad costs are not included in the above budget. The client will directly add the amount to their ad account.
• We will take 10 to 25 working days to initiate the project online. In the meantime, we will work on the optimization process, content calendar, and other tasks to ensure everything is completed smoothly without any irregular updates.
• The planned deliverables, including content, designed Reels, and ads, will be executed as scheduled for the month.
• If the client is satisfied with the outcomes, the agreed-upon deliverables will continue. In case of dissatisfaction with leads, strategies can be revised to improve results, including additional posters, Reels, or designs with charges.
• Leads calls and WhatsApp messages should be directed to the client's mobile phone number. The client is directly responsible for handling lead conversions.