Why GMB Management Is Critical for Healthcare?

Best Digital Marketing Agency in Tirupur

Whether someone is searching in an emergency or looking for a follow-up appointment, digital clarity can mean the difference between a smooth experience and a medical delay.

The Challenges:

They were inadvertently listed twice on Google because they had created a duplicate GMB (Google My Business) listing.

What appeared to be a small digital glitch was actually a significant obstacle to care.

Here's what patients were going through:

Two separate sites showed up in search and map listings
Patients were dialing old or wrong phone numbers
GPS directed patients to the incorrect location — often miles off
Emergency treatment was held up, just because the online data was confusing

This wasn't an SEO problem. It was a patient safety threat.

Each time a person searched "KC Ortho Hospital" and was misdirected, there was a loss of trust — and a delay in care.

The Catchy Peak Solution: Quick Response, Intelligent Strategy

When KC Ortho approached us at Catchy Peak Digital Marketing Agency, we knew exactly what to do — and we acted fast.

Our agency specializes in GMB management and local SEO for healthcare, and we tackled the situation like a virtual triage team.

Here's precisely what we did:

Removed the duplicate GMB profile using Google’s verification procedures
Merged listings into a single verified and accurate GMB profile
Corrected the location pin for accurate GPS directions

Provided updated contact info with latest direct-dial numbers

We coordinated clinic hours to avoid confusion and optimized the listing with photos, services, and review tactics.

The Results: Patients Found the Right Path — Literally

After the digital cleanup was completed, the outcomes were immediate and quantifiable — both in digital activity and actual patient experience.

GMB Performance Before vs. After:

342+ Map direction requests — patients were locating the hospital seamlessly
100+ phone calls from the GMB profile — due to the corrected contact information
0 reports of confusion due to duplicate listings — a complete elimination of the original issue

Patients were no longer lost. They were informed and guided straight to care.

GMB Isn’t Optional in Healthcare — It’s Critical

This case wasn’t just about fixing a broken listing.It was all about restoring confidence, accessibility, and timely care by way of digital clarity.

That's why GMB management — done correctly — is a must.

It's not SEO alone,It's patient-centric digital strategy.

Ready to Take Back Your Online Presence?

If you're a hospital, clinic, or healthcare provider, check your Google Business Profile. If you’re unsure, schedule your free GMB audit with Catchy Peak today!