Welcome to CatchyPeak.com. We are committed to providing high-quality digital marketing resources, including eBooks, courses, and services. Please read our Refund and Return Policy carefully to understand your rights and responsibilities regarding refunds and returns.

1. Digital Products (eBooks and Courses)

a. eBooks (ePdfs)

Due to the nature of digital products, all sales of eBooks (ePdfs) are final. Once you have gained access to the eBook, we cannot offer refunds or exchanges. If you experience any issues with your download or access to the eBook, please contact our support team catchypeak@gmail.com, and we will assist you promptly.

b. Online Courses

We want you to be completely satisfied with our courses. If you are not satisfied with a course, you may request a refund within 14 days of your purchase date, provided that you have not completed more than 20% of the course content. To request a refund, please email us at catchypeak@gmail.com with your order details and the reason for your request.
*This above mentioned term is for only recorded classes

2. Services

a. Consulting and Coaching Services

For our consulting and coaching services, we offer a satisfaction guarantee. If you are not satisfied with the service provided, please contact us within 7 days of the service delivery date at catchypeak@gmail.com. We will work with you to address your concerns. If we are unable to resolve the issue, we will provide a partial or full refund, depending on the circumstances.

b. Custom Services and Projects

For custom services and projects, such as bespoke digital marketing strategies or tailored training programs, we do not offer refunds once work has commenced. If you have any concerns about the service provided, please contact us immediately at catchypeak@gmail.com, and we will strive to resolve any issues to your satisfaction.

3. General Conditions

Eligibility: To be eligible for a refund, you must provide proof of purchase and comply with the specific conditions outlined above.

Processing Time: Refund requests will be processed within 7-10 business days from the date of approval. Refunds will be issued to the original payment method used at the time of purchase.

Exceptions: We reserve the right to refuse a refund request if it does not comply with our policy or if there is evidence of abuse or fraudulent activity.

4. Contact Us

If you have any questions or need further assistance regarding our refund and return policy, please do not hesitate to contact our customer support team at:

Email: catchypeak@gmail.com

Phone: +919488368328 (Monday to Friday, 9 AM – 5 PM EST)

We value your business and are dedicated to ensuring your satisfaction with our products and services.

Thank you for choosing CatchyPeak!